Free regular shipping within Australia for orders over $200 ($4 extra for express shipping hooray!)

 

Australia post is our shipping carrier for orders within Australia

For international orders there are 3 carriers - Australia post, UPS & FEDEX express

please be advised that shipping time frames are FROM day of dispatch 

 

AUSTRALIA

Regular; 3-5 business days*

Express; 1-2 business days*

OTHER COUNTRIES - 

Australia post regular; 21-28 days*

Australia post Express; 7-14 days*  

FEDEX EXPRESS ; 3-5 business days* 

UPS SAVER; 3-5 business days*

If you have ordered a pre-order item, your whole order will ship out when your pre-order item arrives. If you do not want this; please create 2 seperate orders or send us an email. 

All parcels are insured with $100 AUD - extra insurance is available at checkout

Our processing times have changed to next business day dispatch! Yay!**

**please note during sale periods this may be pushed back by 2-4 business days! 

US ORDERS 

Tariffs and entry fees are paid by Luna beauty store and no extra charges will incur on import for US orders - please note that dispatch may be delayed by 1 day so that we can ensure all taxes are prepaid by us

WRONG ADDRESS 

If the address in the order is a wrong address and is unable to be delivered, we are not responsible for the redelivery fee. Please let us know if you would like your parcel redelivered to the correct address and we will send you an invoice covering the shipping fee 

LOST GOODS 

Luna Beauty Store is not responsible for any lost or stolen packages that is caused by the shipping carrier. 
Please check your tracking regularly 

TAXES AND DUTIES 

Taxes and duties may be applied depending on your destination country which are to be paid by the recipient - please check your country’s tax and duties laws and regulations & email us if you have an enquiry

Unclaimed or Returned Parcels

Once an order has been dispatched and tracking information has been provided, customers are responsible for monitoring the tracking status of their parcel and arranging collection from their local post office, collection point or carrier where required.

If a parcel is not collected, is refused, or is otherwise returned to us by the carrier, we are unable to issue a refund until the parcel has physically arrived back at our Australian warehouse and has been received and processed by our team.

Once the returned parcel has been received, we can refund the value of the returned products. Original shipping charges are non-refundable, as these costs have already been incurred in sending the order, except where required by law or where the return is due to an error by Luna Beauty Store.

A restocking fee of up to 10% of the returned product value may apply to unclaimed, refused, incorrectly addressed, or otherwise returned parcels to cover handling, inspection, administrative and restocking costs. Any applicable restocking fee will be deducted from the refund amount.

If the customer would prefer the parcel to be sent again, additional shipping charges will apply.

Luna Beauty Store is not responsible for parcels being returned because they were not collected after delivery or collection notifications have been made available through the carrier's tracking system.